Cargo plane pulling into Calgary International Airport

International Animal Lounge

International Animal Lounge (IAL) manages overnight accommodations for pets, competition horses, and other large and small animals traveling by plane at the Calgary International Airport (YYC). We provide dog boarding and daycare, as well as handle documentation for import and export and can assist with transporting your four-legged family pet to most international and domestic destinations

We are committed to kind animal care. Safety, cleanliness and professionalism are paramount at the International Animal Lounge.

View of the lobby when you walk in the front door

Our Facility

Located at the Calgary International Airport (YYC), The International Animal Lounge facility is 10,000 sq. ft. fully dedicated to the boarding of all animals. We are a quick 10 minutes from large, small, and exotic pet animal veterinary clinics if your pet requires medical attention.

The Calgary Airport Authority's 20,000 sq. ft. Special Cargo Facility is also available to us for loading/offloading and short term boarding of small and large animals, and is conveniently located under the same roof.

Our facility also has a large outdoor courtyard for your pets to get some fresh air and the entire building is fenced so that they may be taken for a walk without any worry. Our facility is also secured with an alarm system, as well as 24/7 CCTV indoor and outdoor camera monitoring.

IAL facility warehouse

Kennel Runs

stables for livestock
ramp used for unloading livestock

We have two rooms with kennel runs in each. The first, our "Flight Room" is for dogs, puppies, cats and kittens arriving or departing by plane. Our "Boarding Room" is for local dogs and cats boarding or enjoying daycare with us. This allows us to ensure the health of all animals staying with us, and include any pet that needs accommodation.

Each kennel run is 4 feet wide, 6 feet high, and 10 ft in length, and has two sections divided by a guillotine door. We keep your dog in one section of his/her kennel while the other is being cleaned.

We have partnered with the excellent staff at Stonehaven Kennels. If space is available, your pets are also welcome there.

Horse Stalls

international animal lounge stables
ramp used for loading livestock

We have a custom-designed permanent ramp and extra tall stalls to ensure the well being of your animals is maintained, and to improve the safety of the handlers. The ramp is covered with 3/4 inch rubber mats, and is flat at the top with a long slope. The stalls are 10 feet x 10 feet x 10 feet with 3/4 inch rubber matting. The floor beyond the matting is also coated with an epoxy for extra traction.

Horses are provided with timothy hay and buckets of water, and are monitored until cleared by CBSA and CFIA. Horses are required to stay at IAL as per CFIA policy to allow horses sufficient time to rest after their journey before they continue by road transport to their quarantine location. While these stalls were designed for horses, they can also accommodate most halter-broke large animals.

Our Staff

All staff have over 10 years experience with animals of all shapes, sizes, and personalities, and have been trained in pet first aid. We understand how special and important each pet is, and know they are really just another member of your family.

Image of Kenneth Serrien, creator of International Animal Lounge

Kenneth Serrien

Kenneth is the creator of the International Animal Lounge. He has been in the business of animal transportation for over 10 years and has helped to develop the competition and pleasure horse import and export industry immensely. Expanding into the pet care and transportation side, the International Animal Lounge will greatly benefit pets flying through, to, or from the Calgary International Airport and create a positive flying experience for your dogs, cats, or other smaller furry family.

Image of Lisa Narraway, pet care specialist

Glenn Thomas

Glenn has been in the airline and air cargo/freight business for over 35 years. He has held executive positions in both operations and sales. Glenn has had hands-on experience with live animals and their transportation by air. Currently he has a standard poodle and a miniature poodle as part of his family. Understanding behavioral queues from animals and responding accordingly is something that Glenn has become proficient at over the last 35 years. Glenn comes up with creative, positive solutions to ensure even the most insecure animal becomes comfortable and happy in our care.

Dog Boarding

Check In: 12pm - 7pm
Check Out: 7am - 11am

What's Included?

  • All dogs will be given two meals per day (dinner at 6pm and breakfast at 9am)
  • Bowls are cleaned after each meal
  • Ample time outside for fresh air and exercise
  • Record of your pet's stay. This includes a body check whenever your pet is handled as well as a bedding check
  • Boarded dogs will be included in group play time during the day with other dogs of matching size and temperament
  • Administered medication (food supplements and creams will be administered for an extra cost, we do not administer any IV/IM injected medication)
ramp used for loading livestock
ramp used for loading livestock


  • We require that your dogs have valid vaccinations for Distemper, Parvovirus, Rabies, and Para-influenza
  • We recommend having the Bordatella vaccine and a flea control
  • Dogs will not be accepted for boarding if they appear ill, or if in tact females are in heat

Cancellation Policy

If canceling a boarding reservation within 24 hours of arrival, a cancellation fee of $25 per dog will be applied to your account.

Contact For Prices

Dog Daycare

Check In: 7am - 11am
Check Out: 12pm - 7pm

What's Included?

We have both indoor and outdoor fully fenced play for your dog to enjoy. Dogs are separated by size and temperament to ensure a fun and safe experience for all.


  • Food must be provided with any special instructions
  • We require that your dogs have at least second round and valid vaccinations for Distemper, Parvovirus, and Para-influenza
  • We recommend having the Bordatella vaccine and a flea control
  • Dogs will not be accepted for daycare if they appear ill, or if in tact females are in heat
Contact For Prices

Additional Services

  • After-hours pick up and drop off
  • Travel kennel cleaning
  • Dog food for pets arriving from planes
  • If emergency vet care is required we will bring your pet to our local 24 hour vet clinic.
ramp used for loading livestock
ramp used for loading livestock

Large Animal Boarding

ramp used for loading livestock
ramp used for loading livestock

We provide pleasure/competition horses traveling to or from Calgary with custom stalls to rest, eat, sleep, or have a nice roll before or after loading the plane or a trailer to their new homes. This is an approved CFIA policy. This alleviates a lot of stress in the transport process as a calm horse is a safe horse. Stalls face across from each other so that the horses can see their travel buddies the entire time.

Horses are provided with a rubber-matted 10' x 10' x 10' stall bedded with pine shavings, two water buckets, and timothy hay. The bars on the fronts of the stalls are narrowly spaces so that hooves cannot get caught in between.

We also use these stalls for competition alpacas and lambs. For alpacas, we provide paper or cardboard shreddings, as it is better for their coats.

A record of health is also provided to the owner or driver, and if leaving Calgary, included in the travel documents so that the owner can know their horses' activities and health.

ramp used for loading livestock
ramp used for loading livestock

If you are traveling or sending another type of pet on a plane, we will ensure your pet receives the best care possible, and that it reaches its destination without any problems.

At this time we do not provide boarding services for any animals other than horses, alpacas, dogs, and cats, and can only house them until CFIA or CBSA has cleared them upon import and they are picked up by owners or transportation companies, or while they are waiting for delivery to their plane.

We are able to book space at the YYC Special Cargo Facility for large animals flying on planes that need a larger space, such as livestock or animal plane charters.

Get A Quote

Flights and Documentation

The International Animal Lounge provides short term boarding, daycare, and documentation for all pets relocating or traveling by plane on a domestic, trans-border, or international flight. Whether you are traveling with your pet or need a place for your pet to stay while on vacation, we will provide them with exceptional care and attention while he or she is under our wing. All animals are cared for as if they were our own. While our business hours are 8am – 4pm, if there are any animals at the facility outside these hours, we will be here to supervise and keep them company. Our Flight Room is customs bonded, so we can care for imported pets before they are cleared through customs if you choose for them to arrive at our facility.

ramp used for loading livestock
ramp used for loading livestock

Flight Services

  • Specialist advice regarding the best preparations for your pet’s travel
  • Making a flight reservation for your pet with the airline
  • Most direct travel route available
  • Arranging the safe and timely delivery of your pet to the plane
  • Providing properly sized and IATA approved travel containers
  • We require 2 business days notice for any pets requesting to arrive at IAL by plane for our services. This allows us to ensure necessary arrangements can be made with our team to provide you and your pet with the best service possible.
  • Temperature controlled pet travel Van
  • Pick up of you pet can be arranged

Documentation Services

  • Customs clearance into YYC International Airport
  • Working with our growing network of agents worldwide to provide pre-approved documentation for import or export
  • Ensuring your pet has met the health and customs requirements before they fly
  • Proper airline documentation

Travel Crates

It is critical to your pets wellbeing when travelling that your pet travels in a crate that is suitable for them. This means a crate that is not too small but also means a crate that is not too big. A crate that is too big for your pet can mean if the flight has some turbulence your pet can become unsettled. We at IAL are experts in being able to select the correct size for your pet. All crates offered comply with IATA specifications and are therefore approved by the airlines.

Pet transportation can be a little stressful for both pet and owner. Starting out with the right, airline-approved animal crate reduces the concerns. Need to transport a more exotic animal or unusual pet? Whether it’s an exotic fish, bird, goat, llama, or pot-belly pig, we can help. We will help you choose an airline-approved animal crate that suits your pet and keeps it comfortable and safe wherever it’s flying to. Smaller animals like birds and reptiles travel in wooden crates with steel mesh panels while the largest passengers need custom-built animal crates.

We can also look after the import/export documentation, quarantine, vaccinations and all other international pet travel requirements. You can rely on IAL our extensive experience and network to make your pet travel plans as smooth as possible.

Please contact us for a quote or for the sizes available.

Request A Quote

Please complete the following form if you are sending your pet on a plane arriving at or departing from the Calgary International Airport (YYC). Be as detailed as possible so we know how to serve you and your pet best.

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Contact Us

ial logo small

International Animal Lounge

Premium resort and flight services for your pets on planes

119 Aero Way NE

Calgary, Alberta, Canada

T2E 6K2

Pet reservations only accepted between 8am - 4pm, Monday to Friday

(587) 296-4706
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